FAQS

Who is BODILAB?

BODILAB is Australian owned, vegan and cruelty free skincare brand, born with the vision to shake up your routine and turn it into an experience to provide overall balance and wellbeing in your life. Creating an experience which enables you to relax; rejuvenating your mind, body and soul. 

What is BODILAB’s position on animal testing?

Absolutely not! BODILAB is proudly 100% cruelty free. We are committed to creating products that are free from animal testing and only sourced from suppliers who do not test on animals. We love testing all our new products on our BODILAB team.

Are BODILAB’s products Australian?

Yes, all BODILAB products are 100% Australian.

Are all product ingredients listed?

YES! Here at BODILAB we take the “No Gimmick” approach very seriously and believe it is important to inform people what they are putting on their skin. You can refer to the product packaging along with information provided on the website.

Where should I store my BODILAB product?

Please store your products as per the conditions on the label.  Out of direct light, in a cool dry place and under 30 degrees.

Are BODILAB products natural? 

Our luxurious and effective skincare is made by blending natural and organic ingredients, to deliver pure nourishment for beautiful skin. We source certified organic ingredients where possible for our products and use no synthetics or parabens. We work with reputable suppliers within Australia to provide the highest of quality to our customers.

Do BODILAB’s products contain animal derived ingredients? Are they suitable for vegans?

BODILAB’s products are entirely free of animal products and are therefore suitable for vegetarians and vegans. We also do not use any animal derivatives in our products. All members of our team are animal advocates.

The colour and aroma of my regular BODILAB products sometimes varies. Why is this? 

The colour and aroma of your regular products may vary from time to time. This is because no two production batches are the same as each natural ingredient differs slightly depending on the time of harvest; the soil, the climatic conditions, the air quality, all have an effect. Many ingredients, such as Coconut Oil change consistency depending on climate, in turn this can change the visual and olfactory properties of the product. We celebrate these differences because they demonstrate our commitment to blending only the purest unadulterated natural ingredients to create our skincare products.

Is BODILAB safe to use during pregnancy?

All our products are made with natural and organic ingredients. Products may contain Essential Oils. We only use very small amounts, but of course it is always a personal choice and we recommend to patch test. If you are unsure, we recommend consulting your doctor prior to use.

I have extremely sensitive skin, will I react to BODILAB products?

Everybody is different and what works for some will not for others. Some people have allergies to natural ingredients, whereas others will soak up the goodness. As with all new products added to your routines, we suggest to patch test first for allergies before use.

Is BODILAB’s packaging recyclable? 

We have carefully developed our packaging to reduce the impact on the environment. BODILAB products are packaged in PET plastic. PET plastic is 100% recyclable and all packaging is BPA free. Our products are shipped in either padded mailers which are made from 100% biodegradable and compostable materials. We are committed to reviewing and improving our packaging where possible without compromising the quality of your products.

I have a nut allergy. Can I use BODILAB's products?

Check out our product range! Unfortunately, many of our products are not nut free. Always refer to labels for ingredients list. Stay tuned for updates in our range.

Can’t find the answer to your question?

Send an email to customercare@bodilab.com.au and a member of our team will get back to you.