SHIPPING + RETURNS

SHIPPING

Free shipping for all Australia wide orders over $100.
Flat shipping rate of $10 for all Australia wide orders under $100.
We do not ship internationally.

Same day dispatch before 2pm.

For further information, please contact us directly and we can provide further shipping assistance.

RETURNS

BODILAB are determined to provide the best experience possible and understand that not all consumers will have the same experience when using our products. Your satisfaction is our top priority.

For full priced items, we offer returns within 30 days of purchase back to the original form of payment. To return, please pack the items safely back into the original packaging. The returned item must have at least 50% or more of the product left in the product. If the product does not meet the above requirements than you will not be issued a refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@bodilab.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at customercare@bodilab.com.au

Shipping Returns
To return your product, please contact us at returns@bodilab.com.au for the return shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item and do not take responsibility for lost returns.