SHIPPING + RETURNS

Due to COVID-19, there may be delays in your parcel arriving to you. 

All orders are shipped with Australia Post, departing from Victoria, Australia. All shipments are tracked, a tracking number will be provided via e-mail once shipped. Please ensure you provide a safe address for your shipment. 

Domestic Shipping

We offer free standard shipping for all orders over $50 AUD within Australia.
Flat rate of $10 for all orders under $50 AUD. 

Orders are dispatched within 1-2 business days of receipt of payment. All BODILAB products are packed to protect then from damage whilst in transit. 

International Shipping 

We offer international shipping to the USA and NZ with a minimum order of $50 AUD. 

International shipping is a flat rate of $20 AUD on all orders. 

International standard delivery - Please allow 7 - 14 business days after receiving your shipping confirmation email. 

Disclaimer

BODILAB is not responsible for unforeseen delays due to the Australian postal system. International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. BODILAB has no liability to cover these charges. We are unable to provide you with the exact amount of these charges as we are not aware what these may be. Your order confirmation show only the amount collected by BODILAB, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded. If you do not receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. 

For further information, please contact us directly at customercare@bodilab.com.au and we can provide further shipping assistance.

 

RETURNS

BODILAB are determined to provide the best experience possible and understand that not all consumers will have the same experience when using our products. Your satisfaction is our top priority.

For full priced items, we offer returns within 30 days of purchase back to the original form of payment. To return, please pack the items safely back into the original packaging. The returned item must have at least 50% or more of the product left in the product. If the product does not meet the above requirements than you will not be issued a refund.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@bodilab.com.au

Sale items
Only full priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at customercare@bodilab.com.au

Shipping Returns
To return your product, please contact us at returns@bodilab.com.au for the return shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning an item, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item and do not take responsibility for lost returns.